FAQs

Merchandise for Fans by Fans

Thanks for hanging out on Cup Of Tees! I hope you’ve found some merchandise you like.

So you have some questions you’d like answered before you order. No problem! Where here to answer any questions you may have. Below we’ve pooled some FAQ. If you can’t find what you’re looking for, pop over to contact us, send us a message and we’ll get back to you A-SAP!

Our service level needs to match your commitment to us. If you’re unhappy with anything please contact us right away and we’ll do everything with in our power to make it right.

COTs Team

Shipping Costs

We ship all our orders with Royal Mail. Pricing is based on total order dimensions and weight. This is calculated at check out and depends on your delivery location.

UK Shipping Cost = FREE

International Shipping Options

  • 4-10 Business Days – £7
  • International Signed For 4-10 Business Days – £10

Do you delivery to .....?

Yes is the answer. We delivery around the world.

No matter where you are in the world we can get product to you. It may take a bit longer to reach your but we’ll do what we can to get you merchandise to you as quickly as possible.

Apparel Size Guides

Can I return my purchase?

We’re happy to exchange or refund in the event of damaged goods.

Exchange

You can exchange your order no questions asked within 30 days of the purchase date. Once the item is returned, we will inspect it and once it is in resale condition we’re happy to make your exchange.

Christmas orders purchased from October 15th can be returned up till Jan 15th.

Fill in the returns form on your delivery note and following the instructions. Please include as much information as possible, including why you would like to exchange, what you’d like to happen with your return:

  • replacement
  • exchange for another product
  • or a refund.

Print a new returns form here.

Returns address:
Lost in Merch Hayre Building, Ulverscroft Rd, Leicester, LE4 6BY, UK

FULL RETURNS POLICY

We can only accept items returned to us within 30 days from the date your order was placed.

Items must be returned unworn and unwashed. Returns must be deemed fit for resale. Return items in their original packaging. Some items are not returnable for hygiene reasons or if its personalised.

Returns are your responsibility. If advisable shipping using a tracked or First Class services. Please, Please, Please keep your proof of postage.

Once received we will inspect the item and it the item is deemed resalable we’ll process your exchange/refund straight away. We’ll contact you by email to confirm it’s all been done. We aim to process returns daily but due to workload and sometime this is pushed to weekly.

Discounted order amounts refunded will be adjusted accordingly.

How do your print your apparel?

We print all orders in house using a mix of print methods.

The vast majority of order fulfilment is produced using the latest in Direct To Garment print hardware and ink technology. We use only water based inks to reduce the unnecessary use over use of water and harmful chemicals.

We also print some products in volume using screen print. This is done in advance of spikes in sales such as Christmas. We do this to manage shipping times and reduce the load on POD production.

A print process called Sublimation is used to achieve our all over printed tees. It’s a pretty cool process. You can read more about it here and see all out All Over Printed tees here.

Whats your order turn around time?

We print all apparel we sell on site in house, and never sell stock we don’t have in our warehouse. This enables use to turn most orders around with in 48hours. There are always exceptions to the rule, notably the run up to Christmas. But we’ll always endeavour to stick our end of the bargain.

Once an order is dispatched from our facility it’s in the hands of our carrier partners. In our case Royal Mail. At this point we lose all control of the movement of goods. If ever you have an issue with your order delivery, let us know and we’ll do what we can to help resolve the problem.

Distance Selling Regulations

Under United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased and receive a full refund. This does not apply to items that cannot be returned for hygiene reasons or personalised products.

Cancellations must be made in writing, quoting order number, within 7 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt.

The item is your responsibility until it reaches us. For your own protection, we recommend that you insure your parcel.